Support Packages

We offer a range of optional support packages for your ongoing access to Accomplice to assist you with the use of your new solutions. Customised to suit your business, these support plans provide peace of mind and a fixed support amount for you once your included support period ends post-implementation.

Integrated App Support

  • Up to 2 hours included Remote Support per month (Support Portal, Email or Skype/Phone)
  • Annual Systems Review
  • Unused hours roll over to the next month

$199/month

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Premium Apps Support

  • Up to 4 hours included Remote Support per month (Support Portal, Email or Skype/Phone)
  • Annual Systems Review and Assessment Report
  • Unused hours roll over to the next month

$399/month

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Outsourced Apps Management

  • Outsource the ongoing maintenance and management of your integrated systems
  • Dedicated Priority Support Channel with Unlimited Remote Support
  • Quarterly Systems Assessment and Meetings
  • Business Process Design and Mapping
  • Starting from $749 per month

$749/month

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If you are not on one of our support packages or go over your included support hours, our fixed ad-hoc support rate of $150 per hour applies. All prices quoted are billed in Australian Dollars and are exclusive of GST. Support plans are for general software queries and have specific exclusions which are detailed in our terms and conditions.

What our clients say

Andrew Horne

D.S Horne

"Nick set out a clearly defined timeline for us which was manageable in order to move over from our old accounting software to Xero and also Vend. Once this was all up and running, we were able to have a trial copy which meant we could familiarise ourselves with the new platforms"

Xero

Matt Schultz

Lenswood Apples

"Accomplice implemented the right solution and provided the right advice to us. I felt that the size of the organisation gave them the flexibility to deal with us in a quick and timely manner.
The process was simple and it was great to see how Xero can be used with other programs so easily".

Xero